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Return to shopLast Updated: August 12, 2026
Pote Masala (“Company”, “we”, “us”, or “our”) recognizes the importance of protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect personal information when you access or use
our website: https://potemasala.com/
By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree
with this Privacy Policy, please do not use our Website or purchase our products through the Website.
Pote Masala owns and operates the above-mentioned Website. The Website provides information about and may
facilitate the purchase of our masalas, spices, chutneys, pickles, and other food products that we may offer from
time to time (“Products”). Visitors to the Website and customers who purchase Products are collectively referred to
as “Users”.
For providing our Services, we may collect certain Personal Information from Users. We are committed to
protecting this information and explaining how it may be collected, used, and disclosed.
1. Personal Information
When you use our Website or purchase our Products, we may collect information including:
• Name
• Delivery address
• Residential or commercial address
• Mobile number
• Email address
• Billing information
• Payment-related information
• Other information that you voluntarily provide to us
We collect only the information reasonably required to provide our Services, process orders, communicate with
customers, and improve our Products and Website.
2. Payment Information
If you make a payment through our Website, payment-related information may be processed by third-party
payment service providers. We do not intend to sell or rent your billing or payment information to third parties. Such
information may be shared with payment service providers where necessary to process your transaction or as
required by law.
We may automatically collect certain technical information when you visit our Website, including IP address,
browser type, device type, operating system, device information, internet service provider, and Website usage and
log information. This information may be used to understand how visitors use our Website, improve our Services,
and maintain Website security and performance.
We may use your Personal Information to:
1. Process and fulfil orders.
2. Provide customer support.
3. Communicate with you regarding your orders or enquiries.
4. Improve our Products and Services.
5. Improve Website functionality and user experience.
6. Maintain internal business records.
7. Manage our relationship with Users.
8. Address technical issues.
9. Prevent fraud or misuse of the Website.
10. Comply with applicable legal and regulatory requirements.
We may share Personal Information only when reasonably necessary for providing our Services or complying with
applicable law.
1. Service Providers
Third-party service providers who assist us with Website operations, payment processing, delivery, technology,
communication, analytics, or customer support.
2. Legal and Regulatory Authorities
We may disclose information where required by applicable law, court order, governmental authority, or regulatory
requirement.
3. Business Transfers
If Pote Masala is involved in a merger, acquisition, restructuring, sale of assets, or transfer of business, Personal
Information may be transferred as part of that transaction, subject to applicable law.
We may retain Personal Information for as long as reasonably necessary to provide our Services, fulfil business
purposes, resolve disputes, maintain records, and comply with legal or regulatory obligations.
We take reasonable measures to protect your Personal Information against unauthorized access, misuse, loss,
alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be
completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of
information transmitted through the Website.
Our Website may use cookies and similar technologies to improve Website functionality, understand Website
usage, and provide a better user experience. Cookies are small data files stored on your device by your web
browser. You may be able to control or disable cookies through your browser settings. Disabling certain cookies
may affect Website functionality.
Our Website may contain links to third-party websites, services, or social media platforms. Pote Masala does not
control the privacy practices of these third-party websites. Any information you provide directly to third parties will
be subject to their respective privacy policies and terms. We encourage Users to review the privacy policies of
third-party websites before providing them with Personal Information.
We may communicate with you through email, phone calls, WhatsApp or other messaging services, Website
notifications, and other communication methods that you have provided or made available to us. These
communications may relate to orders, enquiries, customer support, Products, Services, or other legitimate
business purposes.
If you believe that the Personal Information we hold about you is inaccurate or requires correction, you may contact
us using the contact details provided below. We will make reasonable efforts to address legitimate requests in
accordance with applicable laws.
Our Website and Services are not intentionally directed toward children. We do not knowingly collect Personal
Information from children without appropriate consent where required by law. If you believe that a child has
provided Personal Information to us, please contact us so that appropriate action can be taken.
Pote Masala may update or modify this Privacy Policy from time to time. Any changes will be posted on this page,
and the “Last Updated” date will be revised accordingly. We encourage Users to review this Privacy Policy
periodically.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any
disputes arising in connection with this Privacy Policy shall be subject to the applicable jurisdiction of the courts of
India.
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your Personal
Information, please contact us:
Email: pote_masala@rediffmail.com
Phone: 022 2745 2363
WhatsApp: 9323444001
Website: https://potemasala.com//